CANCELLATION AND REFUND CONDITIONS

1.    If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

2.    Buyers are subject to the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (RG:27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchased.

3.    Cargo fees, which are product shipment expenses, will be paid by the buyers.

4.    Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the Buyers may terminate the contract.

5.    If it becomes impossible to deliver the purchased product, the seller must notify the buyer of this situation within 3 days of learning about it. The total price must be refunded to the buyer within 14 days.

6.    If the buyer does not pay the price of the purchased product or cancels it in the bank records, the seller's obligation to deliver the product ends.

7.    After the product is delivered, if it is determined that the credit card paid by the buyer is used unfairly by unauthorized persons and the price of the sold product is not paid to the seller by the relevant bank or financial institution, the buyer must return the product subject to the contract to the seller within 3 days, with the shipping cost belonging to the seller.

8.    If force majeure situations that the seller cannot foresee occur and the product cannot be delivered on time, the situation is notified to the buyer. The buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of the delivery until the obstacle is removed. If the buyer cancels the order; the product price is refunded to the bank within 14 days from this cancellation.

9.    The buyer will inspect the goods/services subject to the contract before receiving them; dented, broken, torn packaging, etc., damaged and defective goods/services will not be received from the cargo company. The goods/services received shall be deemed to be undamaged and intact. The buyer must carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. The invoice must be returned with the product.

10.    The buyer may exercise the right of withdrawal from the contract by rejecting the goods without undertaking any legal and penal liability and without giving any justification, within 14 (fourteen) days from the date of delivery of the purchased product to themselves or to the person/organization at the address indicated, provided that they notify the seller via the contact information below.

*** IN RETURN AND EXCHANGE REQUESTS, THE SHIPPING FEE BELONGS TO THE CUSTOMER.
 

The product to be returned must be sent back with its product tag untorn or hygiene bands unremoved, in its received transparent protection bag and its original package/box. The product must be returned exactly as it was received.
 
Open and check the packages that you think were damaged during shipment in front of the company representative you received them from. 

*** Damaged products without a written report will strictly not be accepted for return.
 
In order for the product to be returned, it must be sent with the invoice. Returns of products that have lost their re-salability feature and cannot be sold to another customer are not accepted and their price is not refunded.
 
The prices of the returned approved products will be refunded to you as soon as possible.
 

COMPANY INFORMATION 

NAME/TITLE : Robin Yayla Tasarım Hizmetleri

ADDRESS : Himaye-i Etfal Sokak, Kredi Han, No:8/c, Fatih/İstanbul 

E-MAIL: [email protected] 

TEL : 05365938120