FREQUENTLY ASKED QUESTIONS
Are the sold products original?
All of the products offered for sale on robinyayla.com are original.
Is VAT included in the prices of the products?
VAT is included in the sales prices of all products sold via robinyayla.com.
What should I do if the product I ordered comes in the wrong color, or model?
If the product reaches you in a different model, or color than the one you ordered, you can make an exchange by contacting our customer service via our e-mail address at [email protected].
I have created a new order, can I change my order?
For the orders you place on “Sitenin adı”, if your order has not yet been delivered to cargo, you can change it by contacting our customer service via our e-mail address at [email protected].
Can I change the delivery address of my order?
Check whether your order has been given to the cargo. If the product you ordered has not been delivered to the cargo, you can change the delivery address. For this, you can contact our customer service via our e-mail address at [email protected].
The product I want to buy is out of stock, will it be on sale again?
Due to the constant renewal of our stocks, products are reopened for sale as long as the season is not over.
Cargo / Transportation
When will my order reach me?
Orders reach the recipient within 4-5 business days.
How can I find out if my order has been shipped?
You can track your order status from the my order details page on the site.
Is there anything I need to pay attention to when receiving the product when the cargo arrives?
Yes. During shipment by cargo, damage to the products may occur originating from the cargo. For this reason, while receiving the product, you should pay attention to whether there is any situation such as crushing, tearing, or getting wet in its package. In such a situation, you should not take delivery of the cargo and should have the cargo official prepare a report.
The cargo arrived but could not find me at home, how can I access the product?
If you are not at the reported address, the product you ordered is delivered to the cargo branch closest to your address. It is kept at the branch for 3 days. You can receive the product by going to the cargo branch with your ID number. Products not picked up within 3 days are sent back to our company.
Cancellation & Refund
How long does it take for a refund to be made when I cancel the order?
When you cancel the order or return the product, your money is refunded within 7-10 business days from the time the product reaches us.
Within how many days can I return the product I bought?
You can return the product within 14 days from the date it reaches you.
What should I do if the product I received is defective?
If you send the product to us before the return period expires (14 days), the necessary procedures will be carried out and a refund will be made. If we have the same product in our stocks, you will be informed so that you can create a new order.